"There are no such things as limits to growth, because there are no limits to the human capacity for intelligence, imagination, and wonder."    ― Ronald Reagan

  • Advised one or more organizations
  • Networked with other professionals
  • Earned one or more college degrees
  • Limited-edition achievement recognizing early members of Workfolio
  • Considerable experience using technology
  • Endorsed by co-workers or clients
  • Spoken in front of an audience about an area of expertise
  • Has had direct reports in an organization
  • Donates time to philanthropic causes or organizations

Summary

Lacey Smith
A growth mindset defines the core of who I am. I have a genuine curiosity to understand and I view change as a means for progress. I have grit and unwavering tenacity to always move forward. I revel in connecting with new people and aim to leave a positive imprint on everything and everyone I touch.
My Core Values
  • Be mindful, present, and pursue balance.
  • Lead with passion and energy, while sparking imagination.
  • Seek opportunities to challenge what is to determine what could be.
  • Focus on continuous improvement and a culture of learning.

Timeline

  1. -
    Strategy Consultant/Principal , Ingenuity Authority

    Evaluate organizational culture, processes, and infrastructure, while identifying correlations to performance outcomes. Guide leaders through building and implementing lean process models to maximize operational efficiency. Provide companies with strategic assistance to devise long-term growth or stability plans. Collaborate with organizations to build and optimize talent management processes that drive employee engagement, improve retention, and reduce costs.

    • Designed marketing strategy for small business owner to expand business through mobile platforms and automated outreach resulting in a sales increase of 184% YoY.
    • Pioneered talent acquisition program that created 25 ideal employee profiles and resulted in written policies and procedures for the practices of hiring aimed at minimizing legal risks. 
    • Conducted supply chain and sourcing analysis prompting lower negotiated material costs and eliminated distribution channels, saving client 11% ($40K) in material and labor costs for new construction project.
    • Advised leadership team in building aligned, collaborative environment to successfully maneuver through organizational change and improving adoption rate by 50% for new process.
  2. -
    Regional Manager, Strategic Partnerships, Ultimate Medical Academy

    Led operations for pilot team responsible for establishing large scale strategic partnerships in the corporate healthcare space. Established consultative relationships with C-suite and key HR decision makers to forge mutually beneficial talent acquisition plans aimed at influencing hiring decisions in favor of graduates. Planned and participated in targeted regional and national conferences to develop brand awareness and encourage strategic alliance.

    • Designed and implemented new Salesforce CRM platform to capture engagement across stakeholders for new business unit.
    • Participated in 5 national conferences establishing more than 40 new strategic relationships in 2017.
    • Achieved 108% of annual goal and identified as top performer by placing over 100 graduates at large healthcare organizations nationally and accounting for more than 67% of total team output.
    • Recognized as subject matter expert among senior leadership team and was invited to participate in cross-functional projects unrelated to core job.
  3. -
    Master of Business Administration, University of Florida
  4. MBA China Immersion Program

    Visited Beijing and Shanghai on MBA program abroad to gain experience in international business and learn more about high/low context culture. Immersed in consultative projects in healthcare, logistics, entertainment, food, and manufacturing.  Prepared reports for business leaders outlining findings for process optimization, diversifying marketing strategies, and maximizing performance. 

  5. -
    Territory Strategy and Project Manager, Best Buy

    Managed projects aimed to capture additional revenue and margin through localized innovation for a $6.5B territory with 165 retail locations. Led efforts to develop new value propositions catered to unique, location specific consumer behaviors.

    • Received Innovation Award for test with Rosetta Stone software to improve bilingual employee count and worked with corporate team to create framework for national program launch. 
    • Coordinated efforts to create and execute business strategy assisting stores impacted by Deepwater Horizon oil spill, which minimized financial impact (net +2% impact on expected -11% impact, adding $1.1M in revenue and $280K in margin).
    • Managed cross-functional project teams of 20+ to revamp store assortment and implement localized marketing strategies that fueled gross margin growth by $23M in largest district in the company.
    • Facilitated training classes to assist more than 300 store, district, and territory leaders in understanding financial performance, effective use of financial data, and building improvement plans to maximize growth. 
  6. -
    Bachelor of Science, Business Management, University of South Florida

Experience Highlights

  • Strategy Consultant
    ingenuity authority
  • Regional Manager, Strategic Partnerships
    ultimate medical academy
  • Territory Strategy & Project Manager
    Best Buy

Education Highlights

  • Master of Business Administration
    University of florida
  • Bachelor of Science in Business Management
    university of south florida

Causes

  • Licensed Foster Parent
  • ALSO Youth
  • United Way

Interests

  • Kickstarter, Indiegogo, Fundly, and Other Crowdfunding Outlets
    I love new, creative ideas, and i enjoy supporting those with an entrepreneurial spirit.
  • Upcycling and Furniture Restoration
    it is rewarding to transform and bring new life to  old furniture and decorations.
  • Emerging Technology
    I have an affinity for new technology and the connected world. I am eager for more AI integration.

Results

  • 200+
    multi-unit and multi-level direct reports
  • $65M
    Direct financial responsibility, $6.5B indirect
  • >250
    financial, development, & innovation trainings led
  • 90%
    of clients returned for more assistance within 1yr
  • 42
    projects managed
  • 700
    volunteer hours over the last 10 years

Skills           -yrs.

  • Leadership
    20+
  • Strategy
    20+
  • Public Speaking
    20+
  • operations
    18
  • talent acquisition
    14
  • Innovation
    14
  • Project Management
    12
  • Marketing
    10
  • consulting
    8
  • culture
    6

Questions & Answers

What is the most common reason companies seek your assistance?
While companies request assistance for a variety of reasons, the most popular request is to analyze processes for operational efficiency. Lean thinking may seem logical, but it can be tough to see where opportunities exist from inside the organization. Requests for assistance in writing strategic, tactical, and operational plans closely follow as organizations strive to achieve growth, maximize profitability, and to remain relevant. 
Do you have tips for managing projects with resistant teams?
Always remember the human element and meet people where they are. Seek to understand the root of the resistance and help them understand the "why". Often, people simply need to feel heard and by listening to their perspective, you can inspire them become part of the change. Leadership support and a unified message also play an integral part in helping teams understand the "why". Alignment and visibility to strategic initiatives are crucial. 
What is your favorite work activity?
Any day that includes teaching about the innovative mindset ranks at the top of my list. It is exciting to teach companies how to capture the ideas of their team to solve complex problems. It is even more thrilling to see an idea blossom into a project that positively impacts the team, customer, or financial outcomes. An empowered and engaged team is a force to be reckoned with.
What is your view on diversity?
Diversity is engrained in who I am. I firmly believe that diversity in all forms is not only beneficial, but necessary to remain in the vanguard. Engaging others with different thought processes yields the constant growth I relentlessly pursue. I seek to build and join diverse teams, and I encourage others to do the same. Diversity is the fuel for growth.

Blog

Correct Employee Behavior Without Losing Loyalty

How To Correct Employee Behavior—Without Losing Loyalty

When it comes to correcting employee behavior, it’s not what you say, but how you say it. Employees in today’s healthcare world don’t just want paychecks; they also want the respect of their leaders. Therefore, it’s important to communicate feedback in a way that gets to the point but doesn’t discourage the employee. Even when you’re providing critical feedback, you don’t want to risk harming the relationships you’ve established with...

Location

Tampa, FL, United States

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